I lose again. In a previous blog, I held forth on my heroic efforts to assemble, connect and operate computer components in such a way as they functioned as advertised, or at all. I was outthought at every turn by the hardware and software engineers, not to mention the semi-literate author of the manual and the unctuous sales geek. Casualties were heavy on my side. So, why thrust myself into the breach again?
I’m leading a kayak expedition through some islands in the near future and all available reports indicate that it’s possible to get lost among them. I interpret that as “easy to get lost” and decided maritime charts weren’t sufficient to avert disaster, not to mention mutiny.
The obvious answer is my trusty GPS. I came up with that answer several years ago, only to discover that it lacked in detail, to put it mildly. The cost of adding maps of dubious quality would equal or exceed the price of the device. I settled for “close enough.”
Up until now. I fired up the GPS and cursored down to the target location to see if it brought up sufficient detail among the maze of islands. The result was like staring into a lava lamp.
I had heard tell of non-OEM downloads, some that were even free, and searched the web. Gadget geeks described the application gymnastics required to accomplish this and reported mixed results and even some equipment damage. This was no time for me to start experimenting. I went to the OEM web site, prepared to take my medicine.
Ah. They’ve come down in price, perhaps bludgeoned by the outside competition. Still falling short of cheap, though.
Even now smarting from my previous forays into geekdom, I carefully read the details, especially regarding compatibility. My model was specifically listed so I naively made the purchase. On to the download and crisp, detailed map images!
But, not before the dance. They coerced me into setting up an account, coughing up personal data and swearing not to share their secrets with the Chinese. Okay, now can we proceed? I click the download button again.
Uh, uh, uh! You don’t have the communication plug-in. Wouldn’t that be a good place for it to pop up? But, it doesn’t. So, I have to search the site. I find it and click the download. It does immediately, which should’ve made me suspicious. Next comes the install wizard, except it tells me it can’t because I have to close the browser window. I do and retry, getting the same error message. I hit the help button and it says to try closing all applications. I do and it still admonishes me about other programs interfering. Why is it always me?
It isn’t. I go up on the web and find about a billion other victims. Solutions range from obtaining a doctorate in computer science and editing the firmware in my computer to hanging cloves of garlic over the mother board. I pick something in between where I understand at least half the steps. It fails. I try another and strike out again. Three times is the charm. The plug-in is in the house.
Let’s roll. I try the download button three times and each time the screen goes blank. What happened to the charm? When all else fails…I rebooted.
The magic pill worked again. The download button now commenced leading me through steps. Then, it pulled up short. Insufficient storage. I tried again and again. No dice.
At this point, I was so frazzled that I decided to contact the manufacturer’s customer service department. That, of course, involves jumping through many hoops to finally arrive at the company’s most condescending employee.
The first thing he did was interpret the message for me. “Your device lacks sufficient storage for the program you bought.” Thanks for walking me through that one.
“But, I checked your compatibility list and it says it is suitable for my model.”
“Yeah, but not with the supplied card. You need a bigger one.”
“And where does it say that?”
There was a moment of silence where he was undoubtedly gaping at the phone in disbelief. “It goes without saying that you’re loading a great deal of data.” I had something to say, but let it go without saying.
I dug out the owner’s manual and found the GPS came with a 16MB card, or about as much memory as you’d need to route from your garage to the curb. The maximum it would take was 2GB.
I hightailed it to the store without benefit of navigation assistance. This was no time for half measures. I went whole hog and got the 2MB card. With the trip preparation clock ticking, I raced home.
Scrupulously following the manual, I removed the supplied card and placed the new one. I sprang to the web site and initiated the download. Once again, it aborted and informed me I had no storage. None? I took a step back?
Not yearning for a reunion with my new pal in customer service, I went up on the web. Digging through a few forums on the many glitches users have encountered, I unearthed the undisclosed step. Format the card first. I formatted. I didn’t get the no storage message. We were back to insufficient. You’ve got to be kidding.
Web forums didn’t seem to address this so I had little choice but to call my buddy. I wended my way through the roadblocks, growing a little more irate with each step. However, I calmed myself before explaining what I had done and still received the insufficient storage message.
“You still don’t have enough storage.” No wonder he has that job.
“And what do you suggest?”
“You need a 4GB card.”
“The manual says 2GB is the max.”
“Don’t listen to that.” Don’t listen to that? Why didn’t I think of that?
“Doesn’t it say somewhere that unapproved modifications void all warranties?”
“Can’t help ya there, dude.” Because help would be too close to customer service?
I burn rubber for the store. I really don’t have time for this. I go to 4GB and remember to format it. The download commences. Finally. The little “thermometer” pops up. “Estimated time remaining, four score and seven years.”
Not quite, but I go upstairs to locate a bottle of beer. I know how to download that.